1 – All orders are subject to availability and confirmation of the order price.
2 – Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible. The normal processing time is between 2 and 7 working days, and the delivery time (time in transit) about 5 working days).
3 – When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order.
4 – Once we have reviewed your order we will e-mail you again to confirm that we have dispatched your order, and that a contract has been made between us.
5 – In the unlikely event that the goods are no longer available, we will advise you of this as soon as possible.
6 – When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.
7 – Images of products on this website are for illustrative purposes only. Your goods may vary slightly from the image shown on the website and will not include any of the pictured accessories, unless stated in the specification of the goods.
8 – We have made every effort to display as accurately as possible the colours of our products that appear on this website. However, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the actual goods.
9 – Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
10 – Where applicable, prices are inclusive of VAT.
11 – Delivery costs will be charged in addition; such additional charges are clearly shown where applicable and included at checkout.
12 – This contract is covered by European law.
13 – By placing an order with us, you agree to and accept these terms, as well as our privacy policy and cookie policy.
2 – Delivery charges will be shown prior to you placing your order.
3 – You will be required to pay for the goods in full at the time of ordering.
4 – We use secure payment facilities for online purchases.
5 – Once your order has been confirmed, changes may not be possible, particularly if you have already received a dispatched email as chances are your order will be on the way. If you have made an error with your order, please contact us as soon as possible: help@manzarinadesigns.com.
6 – Once your order is complete we will notify you of the dispatch date.
4 – Any estimated dispatch date is an estimate, which can change without notice.
5 – We will send a shipping confirmation email providing a tracking number for your order.
6 – If your parcel is returned to us as undeliverable, usually because of an incorrect address or failure to respond to pick-up re-delivery instructions, we will contact you to arrange a re-delivery. This may be subject to a new delivery charge.
7 – Please check your goods on delivery – any goods found to be missing or damaged should be notified to us within 2 days of receipt.
8 – If the goods are lost or damaged in transit, please let us know promptly.
2 – We can only accept items returned to us within 60 days from the date your order was dispatched.
3 – All items must be returned to us before a refund or replacement is issued.
4 – Please don’t use scissors to open your package, you should be able to just tear the packaging open. Returns with scissor marks will not be accepted.
5 – Items must be returned to us in an unworn and unwashed condition, deemed fit for resale.
6 – Please thoroughly inspect any item you order from us on receipt as we will only accept products returned to us in their original condition and fit for re-sale unless we have been given prior notice that an item is faulty.
7 – Delivery charges are non-refundable unless the item purchased is faulty or incorrect.
8 – To return an item to us, please contact us with your order number and your data, and let us know if you want a replacement or a refund, and we will processed it as quickly as possible and send information back on how to return the order. Package up your returned item carefully and send it to the address we will provide you. All you need to do now is take your parcel to your local Post Office to arrange for them to send it to us. As the returned item is your responsibility until it reaches us, for your own protection, we do recommend that you send the parcel using a delivery service that insures you for the value of the goods. As soon as we receive your returned item we will organise the exchange or refund for you and email you to let you know that this has been arranged.
9 – We will process your return within 7 working days of receiving the returned product.
10 – Returns for exchanges: you will receive an e-mail to confirm your return has been processed and your exchange shipped. If you have not received it within 12 working days, please contact us.
11 – Returns for refund: we will issue your refund within 1 to 3 working days of receipt of your return. Once the refund has been processed, you will receive an email confirming this. Please then allow a further 3 working days for the refund to be credited to your card, this is dictated by your bank or card issuer. Delivery charges are non-refundable unless you have received an incorrect or faulty item from us.
12 – If the item you received is faulty, please accept our sincere apologies for the inconvenience. Please e-mail help@manzarinadesigns.com quoting your name, order number and details of the product received, sending a photograph showing the fault. We will then advise on how to proceed.
13 – If the item you received is not what you originally ordered, please accept our sincere apologies for the inconvenience. Please e-mail help@manzarinadesigns.com quoting your name, order number and details of the incorrect product received. We will then advise on how to proceed.
14 – If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.
15 – Withdrawal right: under the Spanish Regulations you have the right to cancel your order for any item purchased from us within 14 days of the purchase for a full refund. This does not apply to items that cannot be returned for hygiene reasons or have been unsealed. Order cancellations must be made in writing, quoting your name, address and order number, within 14 days of placing your order to the email address provided above. Once you have cancelled your order, if your order had already been dispatched, the goods should be returned as soon as you receive them to the address we will provide you, in their original condition. The client will pay for the shipping costs of the returned item/s. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
7.2 – The copyright and other intellectual property rights in all material on this Website are owned by us or our licensors and must not be reproduced without our prior consent.
7.3 – No part of this Website may be reproduced without our prior written permission.
8.2 – When using this website you shall not post or send to or from this Website any material for which you have not obtained all necessary consents, is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the European Union;
2 – If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page on this Website and you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us.
3 – If you choose to breach the policy in linking to our website, you shall fully indemnify us for any loss or damage suffered as a result of your actions.
Under the new law effective May 25, 2018, you have the right to manage the data we have collected from you in the due course of shopping with us. We have provided an easy to manage your data page from which you will be able to:
Right to be forgotten: An individual may request that an organization delete all data on that individual without undue delay.
Right to object: An individual may prohibit certain data uses.
Right to rectification: Individuals may request that incomplete data be completed or that incorrect data be corrected.
Right of access: Individuals have the right to know what data about them is being processed and how.
Right of portability: Individuals may request that personal data held by one organization be transported to another.
Updated: June 27, 2021
